Davidoff of Geneva (NY), Inc. (hereinafter referred to as "Davidoff" or "Davidoff of Geneva") has the right to limit the number of items purchased through our website. In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Davidoff will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Davidoff reserves the right to refuse or cancel any order at any time and for any reason whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Davidoff will immediately issue a credit to your credit card account.

At Davidoff of Geneva (NY), Inc. we want all of our customers to be confident that when they buy a product from us here in New York that it is in perfect condition, new and unused. Many of our products are handmade with the unique character that the individual craftsman adds to it. For example, our Davidoff Humidors are warranted for two lifetimes against manufacturing defects. Our Returns and Exchanges policy has been developed to protect both the consumer and ourselves. So before you buy, be certain of what you want. Our trained sales associates can guide you through your purchase but ultimately, you the consumer must be confident in our product and sure of what you are buying. As such the policy is:

All sales are final. We do not accept returns on tobacco. Merchandise other than tobacco can be returned or exchanged within 14 days of delivery if it is unused and in original packaging. Davidoff will replace any tobacco product that is defective.

Davidoff of Geneva (NY), Inc. does not market to or solicit information from minors. Minors are ineligible to use our services, and are prohibited from submitting any information or orders to us.

By accessing, browsing and/or using this website, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our return and exchanges policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our website.

Davidoff reserves the right to revise the terms set forth above at any time. All revisions are posted on this policy page and will be effective immediately thereafter. By surfing, using, browsing or purchasing on our website, you are deemed notified of and bound by any changes to our terms and conditions. We encourage users to regularly refer to this policy page to remain informed of any changes in our privacy policy. Should you have any questions regarding our terms and conditions, please email us.

This website is controlled by Davidoff of Geneva (NY), Inc. from its offices in New York, NY. Davidoff makes no representation that the contents of this website are appropriate or available for use in other locations, and access to them from territories where such content is illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the contents of this website or the products sold on this website in violation of US export laws or regulations. Any claim relating to this website or the products sold on this website shall be governed by the laws of the State of New York.

Like many other operators of websites, Davidoff automatically tracks the usage of our website. We profile website usage by tracking the Davidoff of Geneva (NY), Inc., pages viewed, the previous and following sites visited, the browser used and the computer's address. This information is used to analyze trends, track use, and optimize site administration.

When a credit card order is placed on www.davidoffmadison.com the customer's name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. Davidoff takes numerous precautions to protect our users' information. For all purchase information, Davidoff uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with Davidoff. While on a secure page, such as our order form, the lock icon on the bottoms of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open, when you are just "surfing". You can learn more about SSL at www.ssl.com.

While we use SSL encryption to protect sensitive information online, we also take several steps to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desks. When they return, they must reenter their password to regain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can email us.

The shipping information related to an order (but not the purchase information) will be shared with the shipping company that Davidoff uses for any given order.

Davidoff of Geneva (NY), Inc. does not provide aggregate statistics about our customers, sales, traffic patterns, and related site information to any third-party vendors.

Communications

Davidoff of Geneva (NY), Inc. is the sole owner of the information collected on this site. We do not sell or share contact information (such as name, email and/or mailing address) with any other companies. If you would like information from any of the companies we do business with, you may email us and we can then pass along your information to them. We also communicate with users on a regular basis to provide requested services and to offer promotions. We reply to users' inquiries on issues relating to their account via email or phone, in accordance with the user's wishes. For instance, when you use the "Contact Us" form or the "Feedback" form we use this information solely to respond to your questions and comments and to improve our customer service.

The Davidoff of Geneva (NY), Inc. site may have links to other websites on the Internet that are not owned or controlled by Davidoff. We are not responsible for the privacy policies or the content of these websites, nor does this mean that Davidoff endorses them in any way. We expressly disclaim any responsibility for the accuracy or appropriateness of any third party websites.

Davidoff of Geneva (NY), Inc. cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this privacy policy. We reserve the right and may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorize Davidoff to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.

Cookies are small pieces of information sent from a web server to your computer. These al-low us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.

If you do not accept or if you remove our cookies, you will not be able to complete a search or make a purchase on our site.

We pride ourselves on offering the highest quality merchandise. If you are not delighted with your purchase, return the unused item in its original condition and packaging within 14 days for a full refund, less shipping costs.

For your convenience, we include a pre-printed return address label with your order. Once we receive your package, we will promptly refund your credit card. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.

Pack your merchandise in the original shipping box.

Complete the return and exchange policy form. Please write the return number in the upper right-hand corner of the form, along with the return reason number in the "REASON RTN'D column. Include this form inside the box.

Detach the right-hand portion of the pre-printed return address label. Remove the peel-off backing and affix this portion to the shipping box over the original shipping label.

Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice. For speed and security, we recommend FedEx.

Check your e-mail. We will notify you via e-mail once your return has been processed.

Please call Davidoff of Geneva (NY), Inc. at 1-800-548-4623 to arrange for an exchange. We will process your return and place an exchange order on hold in your name.

Once your package is received, we will apply the credit from your return to your new order and ship it to you. You will receive an e-mail containing the shipment tracking number when your new order is shipped.

If you are returning a gift, please call Davidoff at 1-800-548-4623. We can provide you with store credit or we can refund the credit card used by the purchaser.

Davidoff of Geneva (NY), Inc. will repair or replace any Davidoff, AVO, Zino or Griffin's accessories that are found to be defective due to a manufacturing defect at no cost, excluding shipping and customs duties.

In regard to products that we sell but do not manufacture, the sole warranty offered is the original manufacturers warranty and Davidoff expressly disclaims any warranty, express or implied, with respect to such products.

Davidoff of Geneva (NY), Inc. sells replacement regulators for the Davidoff, AVO, Zino and Griffin's humidors. The typical useful life of the Davidoff regulator is 8 to 10 years. AVO, Zino and Griffin's humidor regulators have a typical useful life of 5 years. Simply e-mail us for instructions on replacement procedures for these products.